We are seeking a Telemarketer/Customer Service Representative in Sacramento, California, an individual who would use their expertise in customer service and telecommunication within the Service industry. This role offers a short-term contract employment opportunity where you will be engaging with clients via phone and email, introducing services, scheduling appointments, and ensuring adherence to performance standards.
Responsibilities:
Contacting clients using a provided list and script, primarily via phone and email if the client is unreachable by phone.
Introducing the services to potential clients and scheduling meetings between potential clients and the sales team.
Adhering to performance standards, including the number of calls made and the percentage of calls that result in an appointment.
Ensuring that Key Performance Indicators (KPIs) such as dialing and customer time reconcile to within 10% of what’s scheduled on their calendar.
Utilizing a Customer Relationship Management (CRM) tool or database for tracking calls and conversation lengths.
Maintaining a call audit quality of 90% or above, adhering to the script, and ensuring excellent communication skills.
Receiving and incorporating feedback from the internal sales team.
Scheduling appointments effectively and efficiently.
Handling customer inquiries and resolving them promptly.
Processing customer credit applications and maintaining accurate customer credit records.
Requirements:
Possess a minimum of 2 years of experience in a similar role or related customer service industry. Previous Sales experience is highly preferred!
Ability to manage and answer inbound calls effectively and professionally.
Previous experience in a call center or customer service environment is necessary.
Proficient in data entry with accurate and swift typing skills.
Ability to handle email correspondence professionally, promptly, and efficiently.
Experience in managing both inbound and outbound calls.
Proficiency in Microsoft Excel and Microsoft Word is required.
Previous experience in order entry is desirable.
Ability to schedule appointments accurately and manage schedules effectively.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to multitask, prioritize, and manage time effectively.
High level of patience and problem-solving skills to handle customer queries and complaints.
Willingness to learn new tools and techniques to improve service delivery.
Ability to work in a team and contribute positively to the team's performance.
High school diploma or equivalent educational qualification is required.
Flexibility to work in different shifts, including weekends and holidays, if required.