STERLING CAVIAR is the oldest White Sturgeon aquafarm and largest caviar producer in the United States. We are currently looking for Customer Service Rock Star to work out of our Elverta, CA office. The Customer Service Representative will provide exceptional customer service experience to consumers, distributors, restaurants, and retailers via email and phone. The CSR will effectively facilitate positive customer relations through product education, order processing, and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process customer sales including accurately answering questions on current and past products, researching purchase history to target communications, accurately adding/adjusting customer profile information, and transacting orders.
Review and troubleshoot customer problems and initiate action for replacement, return, and credits; or refer complex or difficult customer inquiries to the Customer Service Manager
Answer questions about Sterling Caviar’s membership caviar program and process enrollments; update member records
Customer outreach to maintain current record information
Log complaints in Complaint Log
Respond to voice and email messages in a timely manner
Send out follow-up emails to customers for feedback on their order experience
Coordinate and provide assistance with the meat order process (i.e. calling customers, creating sales orders, issuing invoices, following up, etc.)
Coordinate the caviar order process—repack (i.e. creating sales orders, order packets, logging all shipments and samples, issuing invoices, etc.)
Manage all logistics related to the shipment of caviar and meat products
Other duties, as necessary, to maintain efficiency of business operations
QUALIFICATIONS & SKILLS:
BA/BS degree in Business Administration or a related field
Minimum 2 years of related experience in a customer service role
Proficiency with Microsoft Excel and Quickbooks
Ability to build strong relationships with external customers, as well as internal staff
Good written and oral communication skills; strong follow-through skills
Excellent interpersonal skills; high degree of honesty and integrity
Highly self-motivated and directed; self-confidence and self-starter
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a highpressure environment
Experience working in a team oriented, collaborative environment
We have a competitive starting pay, and you will work with an amazing team who truly look out for each other. In addition, Sterling Caviar is using this opportunity to hand-pick those to join the Company as we take the Company to the next level and provide up to 30% employee ownership. Yes, we have grand plans for the future, and this is the opportunity to get in on the ground level and join us!
If interested, please respond to this posting with your resume and contact information.
A little history about our Company . . .
STERLING CAVIAR is undeniably the largest producer of caviar in the U.S. We offer an environmentally friendly and sustainable way of producing caviar that has helped reduce the pressure on wild sturgeon stocks. In 1988, the Company became the first commercial sturgeon farming operation in California, and in 1993, the first farm-raised caviar in the world was processed and produced on our farm!
We originally sourced the White Sturgeon from the Sacramento River, but in 1994, the team worked with the California Department of Fish and Wildlife and the University of California - Davis to develop an environmentally responsible brood stock program and replaced all the wild fish it borrowed from the river. Today, Sterling Caviar maintains an online store that introduces customers to top-quality caviar. Its rich flavors, ethical farming, and friendly service have impressed people across the U.S. We have a lot of pride in being the pioneer of culturing sustainability of the California Shite Sturgeon. All the White Sturgeon fish we process/sell have been raised on our farm!
We own and operate five sturgeon farms located in the Sacramento area - also known as the “Farm-to-Fork Capital of America” – where American White Sturgeon are spawned and raised with meticulous care. Controlling the entire process - from breeding and spawning through harvest and production of finished product allows us to guarantee both quality with absolute traceability. From our farm to your table, we've been producing America's finest sturgeon meat and caviar, while also leading in research for sturgeon preservation for over 30 years.
We have a passionate and knowledgeable team with a good mix of industry veterans and newcomers who share an appreciation for the care and well-being of the White Sturgeon, and for the savory taste of good caviar. The Company has stayed in business for over 40 years by blending tradition with innovation and providing compassionate customer service every step of the way. We sell our sturgeon meat and caviar to distributors, retailers, and restaurants, and we also have a direct-to-consumer store offering a doorstep delivery service. Customers purchase these products with high expectations — and our team goes to great lengths to see them satisfied. Customer service is, and remains, a priority. And last, but not least, we run and maintain our farm and caviar processing facilities under the strictest of guidelines. We hold the requisite local and state licenses and certifications and are in full compliance with the strictures of the Convention on International Trade in Endangered Species (CITES).
We recently won the 2022 sofi™ Gold Award (Seafood Category) as well as the prestigious 2022 sofi™ Product of the Year award for our Royal grade. We are truly honored by these awards from the Specialty Food Association (SFA), and these awards just motivates us, even more, to continue doing our best.
Forrest Galante, Host of Disney's Animal Planet, gives a wonderful overview of Sterling Caviar and the amazing work we're doing in promoting a truly sustainable aquaculture operation. Take a look at it here: https://f.io/p96B9XRR