We are a custom countertop fabrication and installation company based in Auburn CA, serving the foothill and greater Sacramento areas. We specialize in custom designs, combining premium materials with expert craftsmanship. As a woman-owned business, we bring a keen eye for detail and a passion for excellence to every project.
We are seeking a highly organized, confident, and enthusiastic Office Manager to join our team. The ideal candidate will be a versatile, and detail-oriented professional, responsible for ensuring the smooth and efficient operation of our office. This role encompasses a wide range of responsibilities, including administrative management, customer service, financial support, communication, and project coordination. We are a newer business and would like someone to help us build something we can all be proud of.
Responsibilities:
Customer Service:
-Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
-Manage contacts and projects from lead inquiry though final install and review.
-Schedule and coordinate client appointments, in-home estimates and measurements, and follow-ups.
-Maintain a warm customer-centric approach to ensure exceptional client satisfaction.
Communication and Correspondence:
-Manage incoming and outgoing communications, including phone calls, emails, and mail.
-Draft and distribute company communications, memos, and reports.
-Serve as a liaison between different departments and external partners.
Administrative Management:
-Maintain and manage office systems, including filing, data management, and record-keeping.
-Oversee office supply inventory, order supplies as needed, and manage vendor relationships.
-Ensure the office environment is clean, organized, and conducive to productivity.
Financial Management:
-Process invoices and obtain payments in a timely and accurate manner.
-Assist with budgeting, financial reporting, and expense management.
-Collaborate with accounting staff to ensure accurate financial records.
Project Support:
-Provide administrative support for ongoing projects, including tracking progress and deadlines.
-Assist with the preparation of project proposals, contracts, and documentation.
-Coordinate logistics for company events, meetings, and workshops.
Qualifications:
-Proven experience in office management or a similar administrative role.
-Strong organizational and time-management skills.
-Excellent communication and interpersonal skills.
-Familiarity with CRM software - our company utilizes MarketSharp as our lead management and project management system.
-Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google sheets.
-Ability to handle multiple tasks and prioritize effectively.
-Experience with basic financial management tasks.
Work Hours:
-Full-time position, typically Monday through Friday, 8:00 AM to 4:00 PM.
-Occasional evening or weekend work may be required for special events or deadlines.
-Option to work from home 1-2 days per week with advance notice.
Benefits:
-Company-provided cell phone for business use, with coverage of necessary data and communication plans.
-Bonus opportunities, salary based on experience and performance with company growth.
-After a 90 day probation period, healthcare reimbursement to start, health insurance after eligibility.
-After a 90 day probation period, 401(k) retirement plan, after eligibility.
-2 weeks paid time off (PTO) and holiday pay (Easter, Labor Day, Thanksgiving, Xmas and NY).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Goldengrovecountertops.com