Job Description
Position: Customer Service Associate
About the position:
The position is 30-35 hours per week and will work in our Elk Grove, CA office.
This position will report to our office manager.
This position answers a high volume of inbound phone calls and handles data entry and customer service via client phone calls, web inquiries and emails.
Atmosphere:
Nice, clean, modern office in Elk grove with modern computer, phone and office equipment.
What you’ll be doing:
Front office customer service/administrative assistant position for a busy tree service. Answer phones, schedule estimate appointments. Enter/email estimates to customers, create daily work and schedule reports, daily invoicing, respond to web inquiries, maintain accurate client data and records and other general office tasks to ensure customers have a great experience from the first phone call to the completion of their job. Maintain office procedures and office environment.
What we are looking for:
Someone with a proven track record and a solid work history building excellent skills customer service and interoffice skills.
An extraordinary multi-tasker – office can very busy at times, excellent phone etiquette and engaging personality with customers.
Time management skills are a must to ensure everything is responded to the same day and accurately entered and scheduled.
We will need someone with an intermediate level of computer proficiency and file management and also a superstar with above average skill-level in using word, excel, google sheets/docs/calendar and adobe software and databases
Proficient working knowledge of office equipment: printers, scanners, computers, multi-line phones.
Keen attention to detail – This position requires keeping track of dozens of job details and customer follow up on a daily basis.
We need someone with:
Excellent verbal and written communication skills
Exceptional problem-solving abilities
Above average geographical knowledge of Sacramento Area
If this sounds like you, please send a detailed resume and cover letter outlining why you’d be a great fit for this position.
We will be contacting top candidates that best meet the job requirements for interviews. No phone calls please.
We offer:
Medical/Dental benefits offered after 60 days
Paid holidays after 90 days
Paid vacation after one year
Retirement program after one year of service with a three percent company match
Salary: $20-25 /hour to start