Stanford Sierra Youth & Families provides a continuum of care to empower youth and families to overcome challenges together, as well as connects youth in foster care to the permanent loving families they need and deserve. We support the entire family with professional treatment and compassionate care, so every youth has the opportunity to thrive at home, in school, and in the community. Those we serve are able to heal, learn life skills, and build relationships through our research-based, family-centered, targeted approach.
We are offering a $1,000 Hiring Bonus, Additional $1,500 Spanish Speaking
DESCRIPTION:
The Clinical Intake Specialist position provides support to youth and families who are seeking services from the agency. This position entails a wide variety of duties which includes being a primary access point for individuals in the community seeking services, scheduling intakes, gathering demographic and clinical information, coordinating care and documenting services provided, and providing exceptional customer service. The Clinical Intake Specialist position supports with clerical, analytic and other duties, assisting the Clinical Practice Manager and program staff and serves as a representative of the Quality Improvement Department. Supports the Mission, Visions, and Values of the agency.
QUALIFICATIONS:
Minimum of a high school diploma required with two years of experience in an administrative, support services role, or equivalent
Position Specific
Greet and orient families seeking services on referral and intake process
Collaborate with Programs Department in assisting access to care for new and potential clients
Gather and input pertinent demographic information, determining eligibility criteria, and maintaining tracking and scheduling processes for new and potential clients
Assist program staff with scheduling appointments and coordination of call & walk-in clients
Assist with site specific inventories, room reservations and lobby operations
Accurately enter data into internal and county electronic health databases
Accurately document services provided in the internal and/or county electronic health database
Answers multi-line phone system according to agency guidelines, in a welcoming and professional manner directing calls accordingly
Composes, types and edits correspondence, reports, memoranda and other material
Process referrals and ensure program access to referrals
Scan, copy, and input documentation into electronic record
Able to work a flexible schedule for walk-in clinics held at multiple sites
Develops and maintains department forms and procedures
Strong problem-solving skills, de-escalation techniques as needed
Cross trained to provide back-up support to other Quality Improvement staff as needed
Perform other duties to support the overall agency as needed
Agency Specific
Performs all duties in a manner consistent with the principles and values of the agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements
Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values
Work collaboratively with all agency programs and staff to provide support as needed
Utilize and maintain calendar with all work-related details in order to manage time effectively and share calendar information with coworkers
Participate in on-going training to expand and develop professional skills
Perform other duties as necessary for the agency, as assigned
Employment At-Will
Employment at the Agency is terminable at-will, which means that employment may be terminated at any time, without cause or reason, by either the employee or the Agency. In addition the Agency may also demote, layoff, transfer or reassign employees at any time at its
sole discretion without cause or reason.
Check out our Diversity, Equity & Inclusion Statement
https://www.ssyaf.org/diversity-equity-inclusion
Starting Salary Range: $20.00 - $24.00 DOE
Please follow the link below if you would like to apply online - please complete the application and upload your resume to our Job Opportunities Page: