Job Overview
The Pear Suite Community health worker (CHW) promotes wellness by helping people adopt healthy behaviors. The CHW executes tasks on various community projects and programs, and is an advocate for those who may have limited access to health resources and social services. The Pear Suite CHW utilizes comprehensive assessments, a range of peer coaching strategies, including Motivational Interviewing and person-centered care to identify and address Social Determinants of Health needs. The CHW will use the Pear Suite software platform to engage with individuals and the community through in-person, telephonic, virtual, email, text, and any other form of communication needed to provide outreach and support.
The CHW may spend part of their day remotely (Work From Home) for activities such as telephonic and virtual outreach and completing documentation. However, the CHW also spends time in the field to interact with community members, participate in health-related events, and collect data. The CHW may travel to a variety of settings including home, medical/care facilities, and religious or community centers.
Responsibilities and Duties
Coordinate care among individuals, communities, and health and social service systems using the Pear Suite platform
Conduct outreach, such as but not limited to community events, home visits, and remotely
Provide culturally appropriate health and informational resources
Oversee case management and resource access
Advocate for individuals and communities regarding housing, food security, and other Social Determinants of Health needs
Provide coaching and social support, such as nutrition training, recovery services for mental health, substance use disorders, chronic disease management and prevention
Increase individual and community participation in assessments and education to improve health and well-being
Practice cultural humility, knowledge, and awareness of community cultures and values
Able to communicate effectively by relating questions and concerns to team and promptly responding to team-wide communications
Other duties as assigned
Critical Skills and Aptitudes
Read and understand work-related materials
Ability to understand new information or materials by studying and working with them in addition to discovering answers to problems as they arise
Ability to routinely work effectively and efficiently in both an independent and group setting
Ability to go back and forth between multiple activities or sources of information without becoming overwhelmed
Excellent self-organization, language capacity, and cultural competency and humility
Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds
Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community
Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner.
Ability to provide excellent customer service, establish appropriate boundaries with clients, and to demonstrate innovation and flexibility.
Minimum Qualifications
High school diploma or equivalent. College-level coursework in social sciences, public health, education, or related fields is preferred but not required.
One (1) year experience or more of related work or volunteer experience, involving one or more of the following: health service, community service, language/accessibility service, community organizing, community advocacy, grass-roots mobilization or outreach, and/or education.
Access to a working computer.
Reliable transportation.
English language skills required; other languages a plus.
License
Valid State Driver’s License, preferred.
Community Health Worker certificate, preferred.