CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist, Level 2. You will install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we’d like to meet you! To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. This is a great opportunity to expand your IT knowledge with a fast-growing IT Service Provider!
Responsibilities:
-Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
-Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
-Provide escalation support for junior level technicians
-Manage Service Desk Ticket queue and delegate tasks
-Setup and train users with required applications and hardware
-Resolve issues for clients remotely and in-person
-Assist with regular proactive monitoring of client backup & data recovery operations
-Track customer issues and resolutions with using our ticketing system
-Build rapport with clients
Requirements:
-4-Year College Degree or equivalent experience in a similar position
-2 Years of Desktop Support experience directly supporting end users (MSP experience preferred)
-Microsoft 365 / Azure Management
-Windows Server and Active Directory experience
-VMware experience
-Excellent verbal and written communication skills
-Strong troubleshooting and critical thinking skills
-Positive and professional demeanor
-Must demonstrate the ability to effectively work independently
-Must have strong organizational, priority and time management skills with the ability to multitask
-Reliable personal vehicle with the ability to drive to clients as required
-Ability to participate in after hours on-call rotation
Compensation/Benefits:
-Holiday pay
-Paid time off
-Paid Sick time
-401(k) with matching
-Dental insurance
-Health insurance
-Vision insurance
-Professional development assistance
-Referral program