The sales/customer service representative achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.
RESPONSIBILITES:
o Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned
territory/market segment to generate new business for the organization’s products/services.
o Makes telephone calls and in-person visits and presentations to existing and prospective customers.
o Researches sources for developing prospective customers and for information to determine their potential.
o Develops clear and effective written proposals/quotations for current and prospective customers.
o Expedites the resolution of customer problems and complaints.
o Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
o Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the
organization.
o Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
o Identifies advantages and compares organization’s products/services.
o Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
o Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential
for new products and services.
o Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional
trends through the reading of pertinent literature and consulting with marketing and technical service areas.
EDUCATION / EXPERIENCE REQUITEMENTS:
o This position requires a high school diploma or equivalent
o One year of experience in a customer service in manufacturing environment (Preferred)
SKILLS AND ABILITY EXPECTATIONS
o Excellent customer service skills
o Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
o Be a fast learner, cheerful, with a positive attitude
o Knowledge of retail computer systems, a plus.
o A commitment to service excellence and customer satisfaction
o A strong team player yet still able to work independently with minimal supervision
o Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
o Bilingual is a big plus