Our company is looking for an enthusiastic individual to join our team in the office reception role. While being bilingual is considered an advantage, it is not mandatory. The position starts with a schedule from Monday to Friday, 7:00 AM to 3:30 PM, until the training period is completed.
Key Responsibilities
Receiving Mail: Handle and distribute incoming mail efficiently.
Customer Reception: Greet and welcome customers as they arrive.
Answering Calls: Serve as the friendly and professional voice for our clients, managing incoming calls with courtesy.
Booking and Scheduling Appointments: Organize and manage appointments using our advanced scheduling system to ensure accuracy and efficiency.
Outgoing Calls: Make calls to confirm appointments and follow up with clients, as well as manage other client-related communications as needed.
Customer Service Support: Collaborate with the supervisor to provide outstanding customer service by addressing inquiries, resolving issues, and enhancing client satisfaction.
Qualifications
Typing Skills: Proficient in typing to handle various tasks efficiently.
Excellent Communication and Interpersonal Skills: Ability to communicate clearly and build positive relationships with clients and colleagues.
Strong Organizational Abilities and Attention to Detail: Capable of managing tasks effectively with great attention to detail.
Proficiency in Booking and Scheduling Software: Comfortable using software to manage appointments.
Teamwork and Independence: Ability to work well in a team environment and independently.
Experience: Previous experience in a receptionist office or customer service role is preferred.
Benefits
Paid Time Off (PTO)
Holidays
To apply, YOU MUST send your references, cover letter, and resume to be considered for this opportunity.