Our company is looking for an individual who will act as a liaison, take down intake information, Book Estimates and Dispatch Technicians to Service calls, provide product/services information, answer questions, and resolve any emerging problems.
Customer Service Representative Responsibilities:
Manage large amounts of incoming phone calls.
Coordinate with Dispatch for Sales, Service and Installation appointments
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Process TechClean Rebates, Spiffs and Mitsubishi Warranties into Website
Customer Service Representative Requirements:
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems such as HouseCal Pro and practices
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
High school diploma