Job Title: Customer Service Representative
Job Description:
This role services as an integral part in the continued success and growth of our Company. This position requires a high energy level with a focus towards customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling service calls, preparing and dispatching work to contracted individuals. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer request for maintenance.
Duties:
Schedule customer phone requests for maintenance services into Access Database
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors as needed
Reassign work as needed, making judgments based on current workloads and priorities
Contact customer to communicate status updates and changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Validate and perform invoicing transactions in QuickBooks daily
Completed service calls to be invoiced within 24 hours
Maintain confidentiality to customer and employer information at all times
Qualifications:
High School Diploma or Equivalent
3 years experience in customer service/dispatching a Plus
Proficient with computers, Windows applications
Detail oriented
Effective communicator with all levels of customers, staff and management
Ability to work under pressure
Excellent written and oral communication skills
Excellent inter-personal skills and customer service skills
Must have exceptional organizational skills, willing to learn, deadline-oriented.
Maintenance/Construction background would be helpful but not necessary
Previous related experience a definite plus
Must be Bilingual in Spanish & English
Hours:
Monday- Friday 8AM - 5PM (1 hour lunch)