Job Summary:
A wine tasting room associate is responsible for providing exceptional customer service by greeting guests, conducting wine tastings, educating them about the winery's wines and story, promoting wine club memberships, making sales, and maintaining a clean and organized environment, all while ensuring a positive and memorable experience for each visitor.
Duties & Responsibilities:
- Greet guest
- Engage & provide personalized wine recommendations based our their preferences
- Lead guests through tasting experience, explaining each wine varietal, flavor profile, & wine making process
- Promote wine sales including bottles, wine club memberships, & other wine merchandise
- Maintain understanding of winery's wines, vineyard location, & wine making style to accurately answer customer questions
- Process sales transactions accurately using POS system
- Keep tasting room clean and organized, including glassware, displays, and overall presentation
- Assist with special events & other activities hosted by the winery
- Represent winery with professionalism & enthusiasm
Knowledge, Skills, & Abilities:
- Must be 21+
- Must be available weekends (Friday, Saturday, & Sunday)
- Passion for wine
- Excellent communication skills
- Ability to engage with customers, provide clear explanations, & answer questions confidently
- Commitment to delivering outstanding customer experiences
- Ability to sell bottles & promote club memberships
- Basic wine knowledge
- Prior experience in retail or hospitality desirable but not essential