Trinium Application Support Analyst

Application Support Analyst - Trinium TMSLocation: Carson, CASalary: 85k-95kOne of our Logisitics & Supply Chain clients is seeking an Application Support Analyst, responsible for the daily support, optimization, and enhancement of the Trinium Transportation Management System (TMS) and related applications. This role ensures seamless platform operation for transportation, logistics, and supply chain processes. Acting as the first line of support, the analyst will troubleshoot user issues, resolve system errors, and collaborate with internal IT teams and vendors on complex problems.The analyst will manage system configurations, updates, and improvements to align Trinium with business needs. They will work closely with operations teams to enhance workflows and maximize system efficiency. Additional responsibilities include training end-users, creating documentation, assisting with system upgrades, performing quality assurance testing, and supporting integration with other enterprise systems.The ideal candidate will have experience with TMS platforms, strong problem-solving skills, and the ability to communicate effectively with stakeholders while ensuring smooth system operations.Key ResponsibilitiesApplication Support & TroubleshootingProvide Tier 1 and Tier 2 support, troubleshooting technical and functional issues.Respond to user inquiries via tickets, email, or phone.Escalate complex issues to internal IT teams and vendors as needed.Monitor system performance and implement proactive solutions to prevent downtime.System Configuration & OptimizationPerform system configurations and updates.Assist with EDI data integration.Implement new modules, workflows, and features.Optimize system processes for efficiency.User Training & DocumentationTrain end-users on system functionality and best practices.Develop and maintain user manuals, training guides, and FAQs.System Enhancements & UpdatesIdentify and implement system improvements.Test patches, updates, and enhancements before deployment.Support system rollouts, migrations, and integrations.Data Management & ReportingMaintain data integrity and perform data clean-ups.Generate reports and dashboards to meet business needs.Analyze system data to identify trends and inefficiencies.Collaboration & CommunicationWork with operations, IT, and business teams to provide system solutions.Act as a liaison between end-users and vendors.Provide updates to management on system health and open issues.Qualifications & ExperienceBachelor's degree in IT, Computer Science, Business Systems, or related field (or equivalent experience).2-4 years of application support experience, preferably with TMS.Experience with Trinium TMS or similar logistics/supply chain software is a plus.Proficiency in troubleshooting, system configuration, and user support.Strong understanding of transportation, logistics, and supply chain processes.SQL knowledge for data querying and reporting is a plus.Excellent problem-solving, communication, and organizational skills.Ability to multitask and work in a fast-paced environment.Proactive mindset with a focus on process improvement.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future