macOS & Windows PC Support Specialist (Remote - Work From Home - Full-Time, Contract W-9 1099)
Must have a current or previous CompTIA, Cisco, Microsoft, or other certification for this role.
There cannot be anything that you do not know with Windows, macOS, Chromebook, iOS, and Android software support
Must be able to move through calls very quickly and effectively
Must know Windows 10/11 and macOS like no other, fix boot problems, network problems, OS reinstallations, OS resets, and establish remote access very fast after resolved
We are seeking a highly experienced macOS and Windows PC Support Specialist with a minimum of 2 years of call center experience troubleshooting complex PC and macOS issues for elderly home-based users over the phone. This role requires exceptional English communication skills, perfect telephone etiquette, and strong call-handling abilities.
We do NOT provide technical training or call center call handling training. Please do NOT apply if you require call center training for over the phone troubleshooting and technical skills or over the phone voice skills with callers or other telephone call handling skill training that would be required for a call center role. We only accept applicants that come with the skills because we do not provide training.
Pay Rate: $25/hr (non-negotiable)
Contract will be a work from home freelance agreement under the Hubstaff Talent Platform & Time Clock
Key Responsibilities:
- Provide expert-level technical support for macOS, Windows PCs, Chromebook, iOS, and Android devices.
- Diagnose and resolvehardware and software issues, including:
- Printer connectivity and setup
- Operating system errors, boot failures, and resets (Windows 10/11 & macOS)
- Malware removal and system optimization
- Troubleshooting BSOD (Blue Screen of Death) and kernel panics
- Internet and network connectivity problems
- Guide elderly customers through step-by-step solutions with patience and clarity.
- Maintain a high first-call resolution rate and effectively engage with customers.
- Confidently discuss pricing and ensure transparency before providing technical support.
- Upsell relevant services, such as extended support plans, antivirus solutions, and system optimizations.
- Provide professional, friendly, and accurate customer service while troubleshooting.
Qualifications:
- 2+ years of call center experience specializing in technical support and computer troubleshooting.
- Excellent spoken and written English, with a neutral tone of voice for elderly caller clarity.
- In-depth knowledge of macOS, Windows PCs, iOS, and Android devices.
- Proven ability to troubleshoot complex tech issues over the phone.
- Experience assisting elderly customers with patience and clear communication.
- Strong problem-solving skills and ability to work autonomously.
- Comfortable with sales pitching and confidently discussing pricing.
- Remote work with a reliable support system.
- Work with an experienced team at a startup company with growth opportunities.
- Freelance/Contract Position: This is a W-9 1099 contractor role where you will be hired as a freelancer.
- Time Tracking & Payment: Work hours will be tracked through a platform such as Hubstaff, and all contract terms, hours, and payments will be managed there.
Important Application Requirements:
- PLEASE DO NOT APPLY IF: You lack previous call center experience handling technical troubleshooting calls.
- PLEASE DO NOT APPLY IF: You are not proficient in macOS and Windows PC desktop support for consumers.
- PLEASE DO NOT APPLY IF: You have no experience assisting elderly customers with tech support over the phone.
- PLEASE DO NOT APPLY IF: You are looking for part-time work or have other job commitments.
- PLEASE DO NOT APPLY IF: You cannot commit to working 8-10 hours per day, 5-6 days per week, including weekends.
- PLEASE DO NOT APPLY IF: You require training in telephone etiquette and technical troubleshooting.
- PLEASE DO NOT APPLY IF: You are not ready to start immediately.
- PLEASE DO NOT APPLY IF: You cannot work in afast-paced, small-company environment with active team chats.
- PLEASE DO NOT APPLY IF: You have personal or household distractions that may interfere with your performance.
- PLEASE DO NOT APPLY IF: You are not willing to complete 4-6 hours of unpaid video training to familiarize yourself with our tools and processes.
### How to Apply:
If you meet all qualifications and are ready to start immediately, please call and text 302-202-3172 for an interview.
I look forward to hearing from dedicated professionals who are eager to excel in this role!