Vacancy caducado!
Compensation: $14.00+ per hour (based on experience), bonuses, reviews with opp for raises every 6 months
Job Title: Smartphone Technician - full time & part time (experience preferred, not required)
Location: Santa Monica (90405)
Job Purpose: Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Repair: Smartphones, tablets & laptops
Basic Qualifications:
Outstanding customer service skills
Work well in team environment
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Ability to work flexible hours, including weekends and holidays
Tasks and Responsibilities:
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Vacancy caducado!