I.T. Support Assistant:
Continuing education company seeks fully vaccinated, outstanding candidate for I.T. Support Assistant position.
About the office:
We are looking for an I.T. Support Assistant to grow with the company. The position requires executing quality assurance testing and appraisal. This includes proofing customer-facing communications and testing the ease of use of website functions and digital services, products, and applications.
Responsibilities and duties:
Ability to diagnose and troubleshoot I.T. issues, find appropriate solutions, and follow through to completion.
Provide technical support by researching and answering questions and troubleshooting problems. Cross-check customer information and track ongoing projects.
Responsible for rapid response to network interruptions at all sites by using the portal or going onsite.
Clearly communicate technical solutions in a user-friendly, professional, and courteous manner. Providing users with timely updates regarding their issues and requests.
Perform setup and administration of individual access accounts. Assist personnel and related clientele in the operation of computers, local and network printers, file services and other related peripheral equipment.
Requirements:
Motivated, responsible, and punctual
Professional & Technical Expertise – Strong knowledge of PC operating systems and complete efficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Expertise in Excel - Data entry experience, including inputting, sorting, analyzing, and generating reports, is required. Familiarity with relational database concepts as applied in Excel is required.
Communication - Ability to communicate professionally, both orally and in writing, with excellent English grammar.
Teamwork – Comfortable collaborating with others to achieve shared goals.
Critical Thinking – Capable of analytically and logically evaluating information, propositions, and claims. Able to adapt and learn new things quickly.
Self-Management –Proficient in independently managing tasks and prioritizing assignments to meet deadlines.
Attention to Detail – Able to complete all tasks with attention to detail, even under tight deadlines.
Agreeable to maintaining appropriate vaccinations (e.g., COVID-19) based on city/state/national guidelines.
A plus:
Familiarity with assessment (testing) systems is a plus.
Familiarity with Learnosity, LearnDash, WordPress, and SharePoint is a plus.
More about this position:
Company seeks professional, engaging, energetic worker seeking long-term employment only!
In-office positions available from Monday-Friday, 7:30 a.m.-1:30 p.m. (with a 15-minute paid rest break and a required unpaid 30-minute meal break) or Monday-Friday, 7:30 a.m. - 3:30 p.m. (with two 15-minute paid rest break and a required unpaid 30-minute meal break)
Location: Los Angeles, CA 90046
Pay rate: $30.00 - $35.00 hourly (depending on skill set)
Casual dress
48 hours of Sick Time front-loaded after 90 days of employment per calendar year
6 paid holidays each year after 90 days of employment
If invited for an interview, applicants must be able to provide three professional references
Interview process will include a written skills assessment, reference checks, and a background check
Equal Opportunity Employer