(Part-Time, potential for Full-Time in the future)
Thank you for your interest in the Operations Manager position. We'd love to hear from you!
Candidate Profile: Operations Manager
Company Overview:
We are a leading voiceover training program that uniquely blends martial arts principles with comprehensive voiceover instruction. Our commitment lies in providing a holistic and rigorous training environment, empowering our clients to navigate the voiceover industry with confidence and build fulfilling careers.
Role Overview:
As an Operations Manager, you will play a pivotal role in ensuring the seamless functioning of our organization. You will oversee various aspects of operations, lead teams, facilitate meetings, and master our systems to optimize efficiency.
Given that the majority of this job will be performed remotely in the candidate's home office, the individual must have a high level of technical savvy, be a fast learner, and possess their own office equipment (computer, high-speed Internet, and a smart-phone).
Key Duties:
1. Manage Operations:
-Spearhead day-to-day operations to ensure smooth functioning across all departments.
-Implement strategic plans to streamline processes and enhance productivity.
-Maintain a keen eye on operational metrics and identify areas for improvement.
2. Oversee Team and other Departments:
-Provide leadership and guidance to team members, fostering a collaborative and supportive work culture.
-Collaborate with department heads to align operational objectives with overall company goals.
-Monitor team performance and provide feedback for continuous improvement.
3. Lead Meetings:
-Organize and lead meetings to facilitate communication and decision-making.
-Ensure meetings are productive, focused, and action-oriented.
-Drive initiatives and projects forward through effective meeting management.
4. Learn the Systems in Place:
-Quickly familiarize yourself with our existing systems, including CRMS (KEAP/Infusionsoft), automations (Zapier.com), and project management tools (Monday.com).
-Continuously learn and adapt to new technologies and tools to enhance operational efficiency.
Additional Preferences:
Experience with CRMS, particularly KEAP/Infusionsoft:
-Prior experience with CRMS platforms, specifically KEAP/Infusionsoft, will be highly advantageous.
-Ability to leverage CRMS functionalities to streamline customer relations and optimize workflows.
Familiarity with Automations, especially Zapier.com:
-Proficiency in Zapier.com or similar automation platforms will be beneficial for integrating systems and automating repetitive tasks.
-Capability to design and implement automation workflows to enhance operational efficiency.
Familiarity with tasking software/s:
-Experience with Monday.com or similar project management tools will be valuable for coordinating tasks, projects, and team activities.
-Ability to utilize Monday.com or other project management tool to track progress, allocate resources, and ensure project deadlines are met.
Process Client Invoices and Adjustments:
-Utilize merchant services to process payments, adjust existing orders, remedy failed payments and payments made in error.
-Exercise a general upkeep and awareness of any custom orders and keep clients apprised of invoices and timely payments.
Desired (Not Necessarily Required) Capability with the following Tools/Tech:
Zapier.com
Google Suite (Docs, Sheets, etc)
Keynote Presentations
Zoom.com
Monday.com Tasking Software
Keap.com (formerly Infusionsoft)
Authorize.net
Desired Personal Qualifications and Qualities:
Proven experience in operations management or a related field.
Strong leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal abilities.
Analytical mindset with a focus on continuous improvement.
Adaptability and willingness to learn new technologies and systems.
Able to work independently; self-motivated
Comfort receiving and giving respectful feedback
Excellent time management skills
Efficient; capable of multi-tasking and while staying focused; good at prioritizing
Join Us:
If you are passionate about operations management, thrive in dynamic environments, and are eager to contribute to the success of a pioneering voiceover training program, we welcome you to apply and embark on an exciting journey with us.
Just a few of the benefits of this position are working from home, a flexible schedule (though consistency and reliability are a must), working with passionate entrepreneurs, and being welcomed as a participant in discussions about company processes, work-flow, and ongoing projects. This is truly a TEAM culture.
To apply for this position, please email us with your cover letter and resume, and include the job title, the first letter of your first name, and your entire last name in the email subject.
We look forward to finding out about you, your work history and experience, and what makes you the best fit for this position.