Customer Service Representative
Vernon, CA | Full-Time | $19.00-$21.00/hour
Cosmetics Company
Are you a customer-focused professional with retail experience? Join a bold and inclusive beauty brand committed to making luxury accessible for all. We’re looking for a Customer Service Representative to support retail accounts and ensure smooth order fulfillment from start to finish.
What You’ll Do:
Be the main point of contact for assigned retail accounts
Review and process customer orders using Sage ERP and EDI systems
Coordinate with warehouse and logistics teams to meet shipment deadlines
Maintain high fulfillment accuracy (95% Unit Fill Rate)
Handle order inquiries, shipment updates, returns, and complaints
Work cross-functionally to resolve issues quickly and professionally
What You’ll Bring:
1+ year of retail customer service experience (required)
High school diploma or GED
Strong communication, problem-solving, and organizational skills
Bilingual in English and Spanish
Proficiency in Microsoft Excel, Word, and Outlook
Experience with Sage ERP and EDI systems a plus
Team player with a positive, proactive attitude
Benefits: This is a temp to hire position. Will receive company benefits once hired through the company.
How to Apply:
Submit your resume by email to [email protected].
If you have any questions please contact our office
(323) 749-6049