IBM i System EngineerRemote - United StatesJR010237Job Description SummarySystems Engineers ensure the stability, integrity and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring, maintaining, supporting and optimizing all operating systems assigned. The Systems Engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems.Duties and Responsibilities
Responsible for the remediation of server incidents including timely responses, thorough analysis and all proper follow upactions.
Responsible for responding to service restoration calls
Responsible for the overseeing of incident queues to ensure service level agreements aremet.
Responsible for the overseeing of ticket queues and taking ownership of completing the requested work detail.
Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds and/or performing root cause analysis to prevent future occurrences.
Responsible for technical infrastructure projects
Collaborates with various groups to select appropriate design, process and tests and ensures the compatibility of system components
Responds to client/stakeholder problems in a timely manner and prioritizing multiple issues based on the severity of the case. Update tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts
Determines need for and responsible for installing Operating Systems patches including pre and post level reporting
Follows documented procedures for installing, maintaining and administering server hardware and software environments
Possess an understanding of server hardware components
Possess an understanding of network design, components and computer systems interactions
QUALIFICATIONSRequired:
Typically requires a bachelor degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
5+ years IBM iSeries Admin experience
i/OS support for versions V5R4 to Current Release
Hardware Management Console OS support and configuration
iSeries firmware support
Hardware upgrade planning
In-depth BRMS skills
Internal SAN DASD support
CL coding (develop and support)
Data replication support (PowerHA, MIMIX, iTera, DataMirror, Global Mirror, other)
MQ Series support
Troubleshooting skills, analytical skills, experience in high availability/real time environment
Ability to coordinate actions through others and willing to adapt to change
Effective Communication skills (written and verbal)
Ability to work in a fast-paced team environment, attention to detail and the ability to multi-task.
Ability to mentor others, ensure processes and procedures are up to date and followed, facilitate cross training among different teams, manage scheduling, facilitate Major Incident calls with support teams and client representatives.
Dynamic schedules – MUST BE ABLE TO WORK NIGHTS/WEEKENDS (on-call rotation)
Desired qualifications:
Familiarity with the following tools: ServiceNOW, Configuration Management Database, Inventory asset management, BMC for iSeries and absMessage or other centralized monitoring/alerting products
WhyEnsono (https://www.ensono.com/company/culture/) ?Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Wellness program
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .JR010237