Customer Service Assistant

Job DescriptionWe are currently seeking a professional and detail-oriented Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. You’ll collaborate closely with internal teams to maintain high standards of client satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerProvide accurate information about products, services, and policiesResolve customer complaints and follow up to ensure satisfactionMaintain detailed records of customer interactions and transactionsAssist in order processing, scheduling, and account updatesWork collaboratively with other departments to ensure service efficiencySupport administrative duties and contribute to continuous process improvement