Client Service Associate

Job DescriptionWe are seeking a dedicated and detail-oriented Client Service Associate to join our Los Angeles team. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will have excellent communication skills, a customer-first mindset, and a strong ability to solve problems.ResponsibilitiesServe as the first line of support for client inquiries and concernsBuild and maintain strong relationships with existing clientsCoordinate with internal departments to resolve client issues promptlyEnsure all service requests are logged, tracked, and resolved within expected timeframesAssist with onboarding new clients and providing necessary training or guidancePrepare reports and updates for client accounts as neededMaintain accurate client records in our CRM systemProactively identify opportunities to enhance the client experience