Customer Service Representative - Urgently hiring (Commerce, CA )
employment type: full-time
job title: Customer Service Representative
Main Job Duties and Responsibilities
Answering phone calls on a daily basis.
Making outbound calls in a timely manner Maintaining a positive, empathetic and professional attitude toward customers at all times.
Sending and responding to e-mail inquiries regarding an order, quote request or general inquiry via phone, email or chat.
Communicating with sourcing team during pre-production, production and delivery process
Updating call sheets and inquiry logs on a daily/weekly basis.
Keep records of customer interactions.
Communicating and coordinating with colleagues as necessary.
Light shipping – sending samples upon customers request.
Taking order information and helping customers pick or choose products from the company’s website.
Handle customer complaints, returned merchandise, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Seize opportunities to upsell products when they arise
Place outbound calls to current customers to determine their satisfaction as well as receive customer suggestions.
Take the extra mile to engage customers.
Other office duties on occasion as needed.
Follow communication procedures, guidelines and policies.
Requirements:
3+ years’ experience in Customer Support role
Multi-Line Phone Skills
Strong proficiency with MS Word, Excel, Outlook (e-mail)
Good problem-solving skills and ability to find answers through the web or other means.
Strong, accurate communications skills – verbal and written.
Ability to handle stressful calls or situations on occasion.
Internet proficiency.
Professional demeanor in communications and job responsibilities at all times
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, handle multiple calls, prioritize, and manage time effectively
The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.
Compensation:
Hourly, Depends on Experience (DOE)
Job Type: Full-time- M-F
Work Remotely: No