Customer Service Representative

Who We Are:Are you the best at what you do? Do you want to be part of a team that truly values your skills and allows you to create your own opportunities? We are a growing company that hires only the best, and our customers love us for it. With a longstanding presence in the industry, you've likely seen our trucks and ads. What sets us apart is the experience of being part of a team that values integrity, appreciates thoroughness, and inspires continuous learning and development. Join us if you want more than just a job – join us for a fulfilling career, room to grow, and the chance to excel.Why We Need You:As a leading provider of top-of-the-line products and services, we are seeking an exceptional Customer Service Representative who genuinely cares about the customer experience. This is an opportunity not just for a job but for a career where you can make a significant impact.The Big Task:Your primary responsibility will be to enhance customer satisfaction by converting incoming calls into booked service appointments. Your professionalism, customer rapport-building skills, and proactive outbound calling to existing clients will be key to achieving this goal.Key Sub Tasks:Learn and master the call script for professional and authentic customer interactions.Actively participate in ongoing training and development programs.Maintain and update our customer database with accurate information.Keep open communication with dispatch and your manager.Availability Requirements:ON-SITE POSITIONMust be available to work on Saturdays and change shifts depending on operational needs. Operation hours are 7 am to 6 pm Monday to Friday and Saturdays 8 am to 5 pm.Skills and Experience:If you find enjoyment and challenge in achieving the above tasks, you have just the right amount. Prior experience in customer service is beneficial but not mandatory – we value the right attitude and a commitment to excellence.What We Offer:Competitive benefits package, including retirement, health, dental, life insurance, and Aflac.Access to the latest technology and integrated software.Competitive wages ranging from $18 to $23.50 per hour.Incentive and bonus plans.Opportunities for career advancement.A supportive work environment that feels like family.Learn More About Us:Visit our website at RR Electric, Heating & Air to learn more about who we are and what we stand for.How to Apply:If you want more than just a job and are ready for a rewarding career move, apply now. We are looking to fill this position immediately.Our office is located at:331 Science Dr. Moorpark CA 93021Please apply online with RR Electric Heating & Air at: https://rr-electric-heating-air.nexstarrecruiter.com/job/89578/customer-service-representative?s=cl