Main Job Duties and Responsibilities
Bilingual English/Spanish fluent
Answering phone calls on a daily basis.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Sending and responding to general inquiry via phone, email.
Updating call sheets and inquiry logs on a daily/weekly basis.
Keep records of customer interactions.
Communicating and coordinating with colleagues as necessary.
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Place outbound calls to current customers to determine their satisfaction as well as receive customer suggestions.
Take the extra mile to engage customers.
Other office duties on occasion as needed.
Follow communication procedures, guidelines and policies.
Requirements:
3+ years’ experience in Customer Support role
Multi-Line Phone Skills
Strong proficiency with MS Word, Excel, Outlook (e-mail)
Good problem-solving skills and ability to find answers through the web or other means.
Strong, accurate communications skills – verbal and written.
Ability to handle stressful calls or situations on occasion.
Internet proficiency.
Professional demeanor in communications and job responsibilities at all times
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, handle multiple calls, prioritize, and manage time effectively
The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.
Bilingual English/Spanish Fluent
Compensation:
Hourly, Depends on Experience (DOE)
Job Type: Full-time- M-F
Work Remotely: No