Job SummaryThe Gift Shop Assistant Manager is responsible for assisting the Gift Shop Manager in ensuring first quality retail service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Gift Shop sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.ResponsibilitiesQUALIFICATIONS:
At least 1 year of progressive experience in retail or a related field required. High School diploma or equivalent required.
College course work in related field helpful
Previous supervisory responsibility preferred.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
JOB RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.
Maintain close communication links with all employees, seeking input regarding retail issues and acting as a motivating influence.
Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
Immediately follow up on accidents, problems or guest complaints in the Retail Department.
Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
Maintain proper consistent disciplinary actions for all retail employees.
Be familiar with P.O.S. system.
Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
Assist the Gift Shop Manager in wage progress and productivity reports for Retail Department.
Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
Assist in monthly food and beverage inventories and reconciliations.
Ensure all side work duties are completed by servers.
Assist Gift Shop Manager in developing promotional ideas.
Assist Gift Shop Manager in planning and organizing monthly department meetings.
Initiate and promote sales efforts for all service personnel.
Assist the Gift Shop Manager in preparing for and conducting employee performance appraisals.
Assist the Gift Shop Manager in maintaining and improving the quality and presentation of all retail products.
Perform any other duties as requested by management.
Property DetailsWELCOME TO THE QUEEN MARY!Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else.UNIQUE LONG BEACH HOTEL ACCOMMODATIONSWhether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience.THE QUEEN MARY EXPERIENCEFrom historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation MinUSD $64,480.00/Yr.Compensation MidUSD $69,613.20/Yr.Compensation MaxUSD $83,535.84/Yr.Apply for this position (https://careers-aimbridge.icims.com/jobs/334101/gift-shop-assistant-manager%2426.25/job?mode=apply&apply=yes&iniframe=1&hashed=-1834475008) Need help finding the right job?We can recommend jobs specifically for you!EEO StatementAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.PropertyQueen Mary HotelPosted Date2 hours ago(6/13/2024 7:43 PM)ID2024-334101LocationUS-CA-Long BeachCategoryFront Office/Guest ServicesTypeRegularStatusFull-Time