Friendly Service Company with a family feel, has an immediate opportunity for an experienced bright, and dedicated Service Writer to join its team.
Looking for an individual that is energetic, cheerful, well organized, and can multi-task to work at our Service Department temporarily with the possibility of becoming permanent. Ability to speak not only English, but Spanish too is preferred.
Job Duties:
Following are the basic essential functions of the position. Other duties may be assigned by the Service Manager.
Communicates with customers to ascertain the problems they are experiencing. Listening to customer's description of symptoms; clarifying description of problems; conducting inspections; performing test drives; checking vehicle maintenance records; examining service schedules.
Develops estimates using material costs, supplies, and labor; calculating customer's payment.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining customer approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns within a timely manner.
Maintains automotive records by recording problems and corrective actions planned and taken.
Updates their job knowledge by participating in educational opportunities; researching manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job accomplishments.
Requirements and Qualifications:
1 to 2 years’ experience as a Service Writer, preferably in the RV Industry.
High School Diploma.
Additional education in Automotive Repair is highly desirable.
Must be out-going, honest, have a great personality, terrific communication skills, and be highly customer service focused.
Compensation: Dependent on experience
For immediate consideration, submit an application.
Job Type: Full-time
Benefits:
401(k)
401((k) matching
Employee discount
Paid time off
Schedule:
8-10 hour shifts with some overtime and weekends
Monday to Friday
License/Certification:
Driver's License (Preferred)
Work Location: In person