Primary Objective of Position:
As Bilingual Customer Service Associate, you will be the face and voice of our company, responsible for delivering excellent customer service experiences both in person and over the phone. Your main objective will be to ensure that all interactions with our clients are handled professionally and efficiently. Fluency in English and Spanish is essential for this position as you will be communicating with customers and colleagues in both languages.
Responsibilities:
Greet and welcome visitors and clients with a warm and friendly attitude.
Answer incoming calls promptly and courteously, providing accurate and helpful information.
Respond to customer inquiries via phone, email, or in-person, resolving issues or escalating them to the appropriate department.
Process phone and walk-in orders accurately and efficiently
Update and maintain customer information accurately in our database.
Assist with administrative tasks such as data entry, filing, and document preparation.
Qualifications:
BILINGUAL- English & Spanish communication required (written and verbal)
Excellent verbal and written communication skills in both languages.
Proficient in using MS Office Suite
Attention to detail and high level of accuracy.
Flexibility to work occasional evenings or weekends, if needed.
Solid analytical and problem-solving skills and the use of good judgment
Schedule:
Monday - Friday 9:30am - 6:00pm
Benefits:
60/40 medical
100% dental
100% vision
401(k) with employer match
Paid holidays and paid time off