Responsibilities include providing an excellence customer service experience to our guests.
Seeking individuals who are: friendly, professional, warm, energetic, have an enthusiastic and outgoing personality.
Must be able to work in a fast paced environment while consistently maintaining a positive attitude.
Ability to communicate clearly and fluently in English (speak, read and write) with guests, management, co-workers and vendors.
Strong verbal and written communication skills.
Must be able to stand up for up to 8 hours per day.
Must be available for flexible work schedule to include mornings, nights, weekends, holidays.
Punctuality and regular reliable attendance is a must.
Ability to multitask with telephones, guest requests, payments and other clerical and cash handling responsibilities.
Responsible for providing exceptional customer service to every guest, every day.
Strong problem solving skills, use of common sense and ability to work under pressure. Must be able to handle guest complaints with minimum supervision.
Ability to perform assigned tasks with attention to detail, speed, accuracy, follow-through, courtesy with minimum supervision.
Previous cash and charge handling experience.
Demonstrates excellent customer service skills and maintains a professional appearance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good record keeping skills.
Job Requirements:
Guest Service - Project a professional image (dress, appearance, etc.)
Having a friendly, personable style with guests
Anticipate customer needs before they ask
Maintain good relations with guest" feeder" such as OTA's, travel agencies, airline, etc.
Maintains professionalism with regards to written correspondence and telephone etiquette
Ability to develop and implement effective advertising and promotions programs utilizing monthly action plans,
Understand and help determine pricing and rate improvement strategies, etc.
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance