Who We are.
The McQuade Organization is proud to be one of the fastest-growing companies.
With people nationwide, we are only as strong as the multicultural teams at the heart of our
business. To consistently deliver the highest quality solutions to our clients, we only hire top
talent and nurture their professional growth.
We are looking for representatives to join our client service team and help spearhead our
growth.
As a representative, you will play a critical and active role in the day-to-day operations. This is
an excellent opportunity to be one of the key members of our client services team and position
yourself for unique career growth opportunities.
What are we looking for:
- An advocate: you thrive on engaging with our customers, stopping at nothing to help
them succeed.
- A problem solver: you creatively find solutions and discover workarounds using the
resources available.
- A wordsmith: you communicate clearly, concisely, and with a friendly tone.
- A helper: you are friendly and patient, crafting a positive experience for our customers
with each interaction.
- An efficient worker: you juggle priorities without breaking a sweat, maintaining an
excellent level of organization.
- A great teammate: you contribute ideas to elevate your greater team and help them
succeed.
Main Activities:
- Serve as the first point of contact for all support communications – primarily via phone,
email and zoom – to answer questions, provide assistance, troubleshoot issues, and
route product feedback appropriately.
- Handle open customer issues and raise them when appropriate to ensure timely follow-
up and satisfactory resolution.
- Help keep both internal and customer-facing support documentation up to date.
- Actively provide recommendations for continuous product and process improvement.
Requirements
- 6 months of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills