Description Robert Half is in search of a detailed-oriented and motivated Technical Support Specialist for a logistics service company located in the Orange County area. The ideal Technical Support Specialist candidate would have a great attitude with a dynamic skillset that is capable to support all aspects of product demonstration, installation, call center, and logistics responsibilities. If you are a detailed-oriented and motivated technical support professional with strong technical abilities looking to join a growing team, apply today or contact Melody Martinez via Robert Half!Technical Support Specialist Responsibilities:
Oversee technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery
Coordinate machine transportation, installations, and repairs for various client
Identify and learn appropriate software and hardware used and supported by the organization
Manage all on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Requirements
Technical Support Specialist Requirements:
Hands on experience with assembling and disassembling electrical devices
Excellent Customer Service
Hardware and Software Troubleshooting
Technical troubleshooting ability
Exhibits initiative and advanced customer service skills
Diligence and commitment to following through and resolving problems
A proven team player who proactively assists other team members
Overall high level knowledge of web based technologies
Desktop and network support experience preferred
AA degree or higher required
If you are a detailed-oriented and motivated technical support professional with strong technical abilities looking to join a growing team, apply today or contact Melody Martinez via Robert Half!Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .