Vacancy caducado!
- Designs, builds, tests, implements, & supports Jira projects, workspaces, reports, workflows & dashboards
- Specific responsibility for migration and integration of other Jira instances or ticketing solutions into our Jira instance for our companies and subsidiaries worldwide.
- Documents the deployment, troubleshooting, and operational processes required to build and operate our Atlassian Jira eco-system.
- Develops and delivers appropriate training documentation that is customized to our Jira environment
- Works with all departments to develop and deliver Jira solutions, customer portals, dashboards, and reports
- Provides Jira administration, including creation and management of custom projects, workflows, security schemes, custom fields, dashboards, and report configurations.
- Manages Jira user groups and project roles along with Jira plug-ins and integration into other platforms
- Evaluate and make recommendations for new and existing plug-ins to the Atlassian stack
- Coach and mentor team members on agile standards and best practices – Scrum and Kanban
- Assesses the scrum maturity of the teams and coaches them to higher levels of maturity
- Evaluates and implements Insight asset management if applicable
- Proactively identifies and eliminates impediments to facilitate flow through the system
- Works with teams to identify and implement automation opportunities to improve efficiencies
- Proactively maintains and develops corporate applications and system backend infrastructure
- Performs periodic reviews of the system environments for configurations, permissions, workflows, integrations, and logs
- Manages, coordinates, and implements software upgrades, patches, and hot fixes
- Provides input on ways to improve the stability, efficiency, and scalability of our IT service platforms
- Provides L2/L3 support and advanced troubleshooting for the entire user community, including remote sites and brands
- Partners with cross-functional teams to design and implement solutions consistent with industry standards and best practices
- Available as needed for problem resolution, system implementation and augmentation on a 24x7 basis
- Creates and maintains detailed system documentation to support, clear and compelling communication and drives alignment and standards between all sites and brands
- Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technologies
- Satisfies customers with a state-of-the-art solutions by unlocking the potential of new technologies
- Takes ownership and responsibility for tasks that are assigned
- Demonstrates consistent professional and superior customer service and interpersonal skills
- Performs all other duties as assigned by the supervisor and or manager
- Advanced knowledge of Atlassian Jira stack and administration of Jira modules
- Ability to construct custom dashboards using various filter types in Jira
- Ability to construct Confluence pages and integrate Jira projects with Confluence pages
- Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environments
- Thorough understanding of Active Directory & cloud Interfaces, including Okta MFA and ALM
- Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position
- Keeps abreast of current developments and trends in relative areas of technology
- Detail-oriented and willing to follow specific processes and willingly take specific direction
- Able to produce professional documentation for standards, policies, and procedures
- Learns and adapts quickly to new situations and changing priorities in hectic and chaotic environments
- Able to embrace an environment that is constantly changing to meet the needs of the business
- Bachelor’s degree in information technology, computer science, engineering or related field
- Experience in design and deployment of multiple Jira projects
- Experience of creating one or more ticketing solutions using Jira Cloud
- Advanced administration knowledge on Jira, and proficiency in Atlassian tool suite
- Proficient in Project Setups, components, Jira reporting, report filters and dashboard creation
- Certification in team agile practices (e.g., CSM, CPF, SAFe®) or >4 years of equivalent work experience
- Tech savvy, ability, and passion for learning new technology and tools
- Passion for customer support and a drive to help end-users
- Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively and promptly.
Vacancy caducado!