Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Los Angeles, United States. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Answer incoming customer calls, emails, and chat messages in a timely and professional mannerListen attentively to customer inquiries, concerns, and feedbackProvide accurate information about products, services, and company policiesResolve customer complaints and issues efficiently and effectivelyProcess orders, refunds, and exchanges as neededMaintain detailed records of customer interactions and transactionsCollaborate with other departments to address complex customer issuesIdentify and escalate priority issues when necessaryStay updated on product knowledge and company policiesContribute to improving customer service processes and procedures