Customer service representative

We are seeking a friendly and empathetic Customer Service Representative to join our team in California City, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerListen actively to customer concerns and provide appropriate solutions or escalate issues when necessaryProcess orders, refunds, and exchanges accurately and efficientlyMaintain up-to-date knowledge of company products, services, and policiesIdentify and assess customers' needs to achieve satisfaction and provide personalized assistanceDocument all customer interactions and update customer records in the company's CRM systemCollaborate with other departments to resolve complex customer issuesParticipate in ongoing training to improve product knowledge and customer service skillsMeet or exceed performance metrics such as customer satisfaction scores and response times