Outbound Shipping Supervisor

The Outbound Shipping Supervisor is responsible for the direct oversight and execution of all outbound shipping operations. This role ensures the company’s distribution activities are efficient, accurate, cost-effective, and aligned with internal policies and external customer expectations. The supervisor drives day-to-day operational excellence, enforces safety and compliance standards, manages team performance, and leads continuous improvement efforts across the shipping function.Key ResponsibilitiesManage daily outbound shipping operations to ensure accurate, on-time, and complete order fulfillment.Lead and promote a culture of safety and environmental responsibility by ensuring all team members follow regulatory and company safety policies consistently and fairly.Oversee and enforce documentation, compliance, and training related to shipping processes and workplace instructions (WPIs) to ensure service levels are met effectively.Drive innovation and critical thinking across strategic and tactical operations to improve performance and address evolving customer and business needs.Explore, identify, and implement performance improvement and cost optimization opportunities within the shipping function.Track and report key performance indicators (KPIs), including On-Time Delivery (OTD) delivery, fill rates, same-day shipments, shipping cost per unit, inventory accuracy, and labor productivity.Conduct root cause analysis for logistics or transportation issues; implement corrective actions for customer complaints and service failures.Ensure compliance with all carrier requirements and legal, quality, and safety standards in handling outbound shipments.Collaborate with cross-functional teams such as Production, Sales, Purchasing, and Quality to align shipping activities with business demands.Ensure Health & Safety training and compliance activities are completed, maintained, and embedded into daily operations.Coach, develop, and hold team members accountable through daily engagement, hands-on training, and structured feedback.Build a flexible, cross-functional team capable of performing various tasks across the shipping and warehouse environment.Define equipment, tools, and staffing needs to meet departmental goals and support operational readiness.Maintain accurate inventory by ensuring proper handling, documentation, and verification of all outgoing materials.Participate in special projects, continuous improvement events, and support strategic customer service initiatives.