Cole Technologies is a Managed Service Provider (MSP) serving other businesses by providing IT, cybersecurity, and compliance services in the Tucson area. We're rapidly growing and value honest, accountable, and flexible individuals who have a desire to learn and to offer fantastic customer service.
We're looking for an Administrative Assistant to support our technical staff in addition to interfacing with clients via phone and email to schedule appointments, respond to incoming requests, etc. The Administrative Assistant will also be responsible for utilizing an ordering system, tracking inbound deliveries, and assisting with some basic set-up.
Qualifications:
- High school diploma or GED
- Professional demeanor
- Technical literacy (Microsoft Office, Office 365, ability to utilize multiple web-based apps)
- Great written and verbal communication skills
- Ability to be flexible and learn new skills
- Ability to handle multiple tasks or project at one time
- Must be have reliable transportation and ability to work in our Tucson office
- Must be a United States Citizen
- Must pass a background check
Responsibilities:
- Answer incoming calls and input customer requests/tickets into our ticketing system
- Monitor and respond to inbound emails and messages to our general mailbox, escalating when necessary
- Assist clients with basic troubleshooting, utilizing our RMM software, and escalating when necessary
- Organize office from time to time
- Track orders from time of order to set-up and delivery in our system
- Send customer surveys and feedback requests and track in system
- Monitor ticket queue for Service Level Agreement breaches, escalating when necessary
- Other duties as assigned
This role may be Part-Time or Full-Time, depending on mutual fit. This is an IN PERSON role, located at our Tucson office.
Compensation: $17.50 - $23.00 per hour DOE
Benefits: Available at 30+ hours weekly (PTO, company holidays, medical/vision/dental)