SURV-KAP LLC, a rapidly growing Tucson-based manufacturing firm is hiring a Customer Service Specialist for our Tucson operations.
In this important role, you will work directly with our customers via phone and email every day. If you have an outgoing and friendly personality, enjoy working directly with customers are excited about providing outstanding customer service, and are creative and tenacious in finding solutions and seeing opportunities to help a customer, you will be successful in this role. We win in our market by providing exceptional customer service.
We are looking for people who want to make a career with one of the best small companies to work for in Tucson.
Your primary responsibilities will include:
Answer phones and direct calls
Process customer orders from our website as well as phone orders
Consult with customers to determine their needs and confirm that what they ordered is what they intended
Prepare sales orders and enter in Quickbooks
Prepare and post shop work orders
Prepare and email invoices in Quickbooks and complete shipping paperwork
Maintain organized files and records including daily filing
Prepare and distribute daily management reports as needed
The following personal characteristics and skills are important:
Exposure to Quickbooks, Microsoft Excel and MS Word is a plus - we will train you on our processes
Terrific work habits (able to be at work on time every day), great attitude and mental retention
Aptitude to learn complicated things quickly
Ability to empathize with a customer's situation and needs, and do whatever it takes to satisfy the customer
Great customer experience mindset and whatever-it-takes attitude
Pleasant and outgoing telephone personality and good phone skills
Please attach a current resume in PDF format with your reply.
Salary: Depending on experience and skillset
Benefits: Health/Dental/Life Insurance, PTO/Holiday Pay, IRA