Apply here:https://jobs.lever.co/a1-home-solutions/f2cec714-5d31-41d3-b81f-a4b3ab554370
We are seeking an in-person, hands-on Outbound Call Center Manager who thrives in a fast-paced, start-up environment and leads by example. This role is responsible for managing and scaling our outbound call center team, overseeing daily operations, and driving high performance across outbound calls, inbound support, scheduling, and confirmations.
The ideal candidate is a Service Titan expert, a strong communicator, and highly KPI-driven, with the ability to build a positive team culture while consistently achieving performance goals. All leads will be provided.
This is a Full-time, on-site position located in Phoenix, AZ.
You Will:
Lead day-to-day call center operations: outbound calling, lead management, dispatch coordination, and confirmation calls.
Hire, train, and coach a high-performing team of representatives and dispatchers.
Set, monitor, and enforce individual and team KPIs; implement incentive and accountability systems.
Develop and refine scripts, talk tracks, and scheduling workflows to maximize conversion and performance.
Partner with field operations and leadership to ensure smooth job scheduling and customer coordination.
Serve as a working manager—take calls, handle escalations, and step in as needed.
Oversee Service Titan CRM administration: call flow setup, reporting dashboards, performance tracking, and implementation support.
Foster a positive, energetic, and incentive-based team culture that balances customer service with hitting metrics.
You Bring:
Experience managing an outbound call center or inside sales team (home services or water treatment preferred).
Hands-on leadership style—you lead by example and aren’t afraid to jump on the phones.
Strong CRM experience (Service Titan preferred); familiarity with Dialpad or similar tools a plus.
Proven ability to motivate, train, and retain top-performing team members.
Data-driven, KPI-focused, and process-oriented.
Excellent communicator with strong time management and conflict resolution skills.
Thrives in a startup environment — comfortable operating with autonomy, building processes, and creating structure from scratch.
Must pass pre-employment background check and drug test.
Eligible to legally work in the United States.
What We Offer:
A rare opportunity to join a new team from the ground up and play a key role in shaping its success.
Direct collaboration with senior leadership, with a voice in building processes, culture, and strategy.
The ability to grow into a leadership role that matches your skills and ambitions as the company scales.
Medical, dental, and vision insurance.
Paid time off and company holidays.
Ongoing training, coaching, and support to ensure your success.
A fun, high-energy, performance-driven environment where your impact is visible.
A1 Home Solutions (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Apply Here: https://jobs.lever.co/a1-home-solutions/f2cec714-5d31-41d3-b81f-a4b3ab554370