A Tempe Print and Mail Production Facility is seeking a motivated, detail oriented self-starter with the ability to multi-task. We are looking for a Full-Time Account Manager / Print Processor who is available to work Monday – Friday.
Job Duties Include:
Processing of customer print jobs thru our proprietary software applications based on production schedule and deadline commitments.
Monitoring the workflow of various jobs from acceptance of data thru to distribution of all output.
Data entry using utilizing Microsoft Excel spreadsheets.
Ensure timely and accurate invoicing.
Prepares reports by collecting and analyzing customer information.
Maintains customer records by updating profile and account information.
Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship.
Provides samples to customer; arranging shipment or delivery; notifying customer, following up for approval.
Maintain filing systems.
Protect operations by keeping all information confidential and adhering to security procedures.
Back-up Print Operator as needed. Training will be provided.
Other administrative duties as assigned.
Required Skills:
Well organized, with strong attention to detail.
Excellent communication skills, both verbal and written.
Aptitude for a Windows based workstation and related technologies.
Proficiency using Microsoft Office Suite including Access and Excel.
Ability to follow-up on commitments on a timely basis and adhere to deadlines.
Familiarity with Postal Regulations and Processing a plus.
Experience and Education:
Customer Service: 1 year
High School Diploma