WHO WE ARE
Pioneer Property Management is a vertically integrated apartment management company that specializes in
providing attentive, customized, and excellent service to our residents. Our experienced and dedicated team members contribute to our unparalleled expertise in management.
JOB SUMMARY
The Maintenance Technician is responsible for addressing an array of apartment and property maintenance duties as specified by the maintenance supervisor and/or property manager, and for maintaining the highest standards in customer service and curb appeal of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
Maintain work order system by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction.
Inspect the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement.
Assist with property emergencies, such as snow removal and/or other inclement weather emergencies, fires, and floods.
Promptly communicate with maintenance supervisor concerning all maintenance issues at the property.
Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.
Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal and interact courteously and professionally with current and potential residents at all times.
Foster a positive, active, and collaborative relationship with residents, other properties and associated agencies.
Maintain a professional demeanor and appearance at all times.
Other duties as assigned.
SKILLS AND REQUIREMENTS:
Ability to read, write and understand English.
Excellent customer service and interpersonal skills with the ability to relate to others.
Strong organizational and time-management skills
Ability to muti-task
Ability to perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Must maintain professional appearance and comply with prescribed uniform policy.
Must comply with all safety requirements.
Basic understanding of Federal, State, and local Fair Housing laws.
COMPANY RESPONSIBILITIES:
Comply with Pioneer Property Management policies and procedures.
Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or equivalent is required.
At least one year of experience in the property management industry or directly related field.
Possess general maintenance skills.
HVAC certification preferred.
SCHEDULING:
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to lift, push and pull up to 100 pounds.
Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs)
Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
Ability to use standard maintenance equipment.
Talking, hearing, and seeing with close visual acuity are frequently required.
Driving a golf cart on the property may be required.
Ability to work under minimal to moderate supervision.
Ability to tolerate stressful situations.
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
Exposure to hot, cold, wet, humid, or windy conditions (temperatures will vary depending on region).
Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.