Environmental Services Manager
Monday through Friday (7am-330pm)
$52,998.00 - $60,465.00 / Exempt
Apply online: https://www.royaloaks.com/careers
Text us with questions: 877-276-9256
Great benefits, a fun, and friendly culture!
Vaccination Encouraged, Not Required
Our facility is Independent Living, Assisted Living and Memory Care on 52 acres.
Full time only / Benefit Eligible (Aetna) / Medical, Dental, Vision - Benefits begin on the 1st of every month after your start date
REQUIRED:
Has a high school diploma or GED equivalent. Required
Has three or more years of experience in EVS Management. Required
Obtain OSHA 10-hour certification within 90 days of hire and retake course every 2 years, if applicable. Required
Has current and valid Fingerprint clearance card or apply for one within 20 days of hire. We can assist you with this. Required
Referral Bonus Available / $600 per referral, no limit / $150 upon referral hire and every 90 days the staff member and applicant are employed with the final payout on the 1 year anniversary date of the applicant.
Location:
Royal Oaks Retirement Community
10015 W. Royal Oak Road
Sun City, AZ 85351
Cross roads are 99th Avenue and Grand Avenue, Sun City
Background Check:
Royal Oaks is a Drug Free Workplace. Background checks, reference checks, TB testing, and drug screenings are part of the hiring process. Must be able to obtain a Fingerprint Clearance Card (Paid for by Royal Oaks). This process will be a criminal background check dating back to the incumbent’s age of 18 years. Royal Oaks will assist you with this process.
Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy and has designated certain positions as safety-sensitive. Royal Oaks' general hiring policy does not discriminate against registered medical cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
Working will give you freedom, values, friendships and purpose….come try it with us!
It’s time to take that first step toward a lifelong career of providing great customer service! The experience you gain at the growing 700 resident and 400+ employee community is unmatched. We pride ourselves in important, challenging, and rewarding work that has exceptional impact on the residents we see day in and day out. The experience and family-centered environment you encounter here can be taken anywhere and the opportunity to learn, grow, and excel is endless.
We offer the following benefits:
-Medical/Vision/Dental for full time positions:
-403(b) Retirement Plan for full time positions
-FREE Fitness Program available to all staff members
-Competitive Pay
-Paid Time Off
-Volunteer Time Off, donate your time to help others without dipping into your PTO
-Covered parking
-20% off meals
-Free Starbucks Coffee
-Scholarship Program
-Employee Referral Bonus
-Free membership to onsite Fitness Facility including Olympic size indoor pool and work-out equipment
-Annual Shoe Reimbursement (for many positions)
-Uniform (for many positions)
-Growth opportunities!
-Many more perks!
Position Summary:
Under the supervision of the Facilities Director, plans, organizes, directs the daily activities of the Environmental Services Department while ensuring the highest standards of quality, service, and cleanliness to Royal Oaks residents, guests and employees.
Major Duties and Responsibilities:
Staffing: Hires, trains, develops work schedules, approves payroll and disciplines staff while maintaining the established guidelines for service standards for the Environmental Services Department.
Develops and maintains a high level of staff morale, a low turnover rate and staff member motivation through regular recurring meetings and a consistently firm but fair system of discipline.
Timely completes staff member performance evaluations providing written detailed feedback. Meets with individual staff to discuss the review and any change in pay. In addition, develops measurable and agreed up goals with staff for the next review period. These goals are added in ADP in advance of the next review period.
Training, quality control and in-servicing staff is an essential part of the Manager’s responsibility. It includes inspections and touring the buildings several times per day with staff to assess work quality. Findings are documented, copied to the Facilities Director.
Meet no less than quarterly with each department manager to discuss EVS performance and define deficiencies. The discussion is documented for the department managers, shared with the Facilities Director, including a task list with defined timelines for correction.
Semi-annually meet with vendors and review performance of services. Document the discussion and share with the Facilities Director.
Annually review SLA’s (service level agreements) and pricing with vendors in advance of creating the new fiscal year budget. Initiates or assists in proposal development and contract negotiations. Obtain new contract approval from the Facilities Director and Chief Financial Officer (CFO).
Create and manage the department operating and capital budgets with the assistance of the Facilities Director. Responsible to operate and manage projects and purchases within budget. Approve and properly code invoices timely according to accounting procedures.
Maintain the department in an ‘inspection ready’ state at all times, assuring the department operates within required health regulations and standards as well as within federal, state and local regulations. Safety and sanitation is a high priority for all residents, staff and guests.
Create, update and review annually the department’s policies, procedures and educational in-services for staff. Review these policies, procedures and train the housekeepers, custodians, and laundry employees on the proper cleaning methods, resident needs and infection control.
Maintains excellent relations with residents, guests, co-workers, and staff members. Promotes the professional growth and development of the EVS team.
Implements changes to services provided that enhances the desirability of the community for current and future residents. Ensures the competency in the position is maintained by participating in training and development programs as directed.
Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.
Attends and participates in management training activities, seminars, and meetings.
JOB SPECIFICATIONS
Knowledge and Skills:
Has in depth knowledge and ability to use all department equipment, safe mixing of chemicals, commercial laundry operations control and floor care programs.
Has in-depth knowledge of all aspects of housekeeping and laundry sanitation services.
Experienced in understanding and implementing infection control procedures.
Has ability to read, understand, follow and enforce safety procedures.
Experienced and skilled in negotiating contracts and pricing.
Has computer proficiency Microsoft Word/Excel, Outlook, Internet.
Is organized, able to multi-task, think creatively and adapt to different situations.
Education and Experience:
Has a high school diploma or GED equivalent. Required
Has three or more years of experience in EVS Management. Required
Obtain OSHA 10-hour certification within 90 days of hire and retake course every 2 years, if applicable.
Has current and valid Fingerprint clearance card or apply for one within 20 days of hire.
Communication Skills:
Has a clear speaking voice and is fluent in English.
Has ability to speak, read, and write English proficiently.
Has ability to speak, work and interface with all levels of co-workers, residents, guests and employees.
Experienced in conflict resolution practices.
Has ability to write routine reports and correspondence.
Demonstrates excellent telephone and customer service etiquette.
Supervisory Responsibility:
Is able to supervise 40+ employees.
Is able to organize and complete tasks proficiently.
Is able to react successfully and calmly to any situation that may present itself with a resident, guest, co-worker, or employee.
Royal Oaks Awards:
-2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America
-2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks
-2016-2020 American Heart Association Workplace Health Achievement Award
-2019 Great Place to Work
-2019 Leading Age Innovation Award for the Smart Home
-2017 Midwestern University for "Community Outreach Motivating Excellence for Tomorrow"
-2016 Benevilla Award for "Business Leadership"
-2015 American Society of Interior Design - 1st Place Senior Living Community & Best of Show
-2015 Best of NAIOP - Commercial Real Estate Association - Medical Office Program of the Year