DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services (USCS) Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Process Risk Reduction team is to drive high-impact change to mitigate operational risk, stepping in when significant issues or events occur to improve processes and controls in partnership with business and technical leaders across the enterprise.We are looking for a Senior Manager of Process Risk focused on focused on driving step-function transformational change to ensure control management is embedded in the day-to-day operations of our organization. This is an ideal opportunity to develop a deep understanding of a business that is at the forefront of innovation in the industry and broadly collaborate across business units, functional areas, and geographies.How will you make an impact in this role?
Manage the implementation of a comprehensive process risk reduction strategy aligned with the organization's business objectives and overall risk management framework
Support identification and prioritization of areas within business unit (BU) processes requiring risk reduction and coordinate efforts across First Line of Defense (1LoD) risk identification teams
Execute high-priority, high-impact initiatives to ensure timely resolution of vertical and horizontal issues within and across BUs
Conduct independent root cause analyses to identify vulnerabilities, prevent potential operational risks, and inform control design and enhancement
Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
Document control design effectiveness and help address thematic control gaps across processes/products
Conduct independent testing of issues to ensure effective resolution
Monitor and track the implementation of process changes
Foster a culture of risk awareness and ongoing improvement within the team and the broader organization
Share insights, better practices and themes
Lead and develop a Senior Analyst
Minimum Qualifications
4 years experience in operational risk management
Excellent project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Experience within financial services industry
Preferred Qualifications:
Management consulting and/or business transformation experience
Bachelor's Degree or equivalent experience in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Executing process risk reduction initiatives to ensure timely resolution of high priority/high impact issues
Analyzing root causes to identify process vulnerabilities and prevent potential operational risks
Conducting independent testing to ensure complete & effective issue resolution
Monitoring and tracking process changes to ensure they are effective in reducing risk and align with the risk appetite
QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: RiskPrimary Location: US-New York-New YorkOther Locations: US-Utah-Sandy, US-Arizona-Phoenix, US-Florida-SunriseSchedule Full-timeReq ID: 24011468