DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Credit and Fraud Risk (CFR) Risk Manager – Operational Excellence and Risk RemediationJob Description:The Credit and Fraud Risk (CFR) Operational Risk Excellence team is part of the First Line of Defense with respect to Operational Risk and Risk Strategy Remediation functionality. Within the realm of CFR Operational Risk, the Risk Strategy Remediation team (RSRT) is responsible for managing analysis and remediation of Risk Events guided by a Corrective Action Plan (CAP). The scope of RSRT work includes the ownership of the capability through which the analysis and automation is conducted. This work is complemented by a broader scope of work focused on technical and process change management with particular focus on identification of key process steps, translating business requirements to technical requirements, per and post implementation test oversight and management of change processes associated with procedures and communication.This role demands excellent written and verbal communication skills as well as the ability to identify essential data, access data, perform analysis and establish control mechanisms. This candidate will need to establish productive relationships with Credit Risk and Technology colleagues. As a part of successful partnerships with other teams, this candidate will be required to influence without direct authority and within tight timelines. The skills needed include strong communication skills, proven ability to think analytically, the ability to understand technical products, high-level understanding of Risk decision-making, Agile development approach and strong project management skills.Scope of responsibilities also includes process reengineering. Activities will include evaluating existing CFR processes to identify opportunities to optimize (simplify, automate, leverage) using technics/tools such as flow charts, FMEA and creation of control/performance specifications and SLAs.Key responsibilities:
Influence colleagues outside of team and without authority in order to deliver goals.
Manage in a challenging environment while adhering to CAP standards and milestones.
Write needs-drive High Level Business Requirements.
Clear, effective written and oral communication skills and ability to influence across all levels of the organization.Ability to create written materials that will drive insights and alignment.
Identify and optimize process improvement opportunities to create efficiencies and reduce errors.
Provide CFR Risk Remediation consultative guidance to CAP stakeholders.
Thought leadership.Use sound judgement and ability to lead without direct authority to drive positive outcomes for customers and shareholders while ensuring strong focus on regulatory requirements and expectations.
Create and deliver compelling, data-driven proposals.
Qualifications:Required
Bachelor’s degree in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, Business Management or Computer Science
Ability to envision ways to leverage existing capabilities and data to reduce risk events and associated risk remediation efforts.
Ability to think strategically.Apply both quantitative methods and business insights to drive results.
Flexible – Adapt to shifting priorities, multiple demands, ambiguity and rapid change.
Ability to build strong relationships in a cross-functional environment.
Strong prioritization, organization and project management skills.
Desirable
Advanced degree is preferred but not required given a suitable combination of formal education and work experience.
Credit/Fraud risk management experience and understanding of credit lifecycle is preferred.
Operational Risk knowledge and/or background is a plus.
Experience leading and influencing with, or without, direct authority
Programming experience
Experience with or strong understanding of technical development and process development approaches such as Agile, Method I or Six Sigma Design
Prior experience in process reengineering and/or Six Sigma certification is a plus
QualificationsSalary Range: $80,000.00 to $155,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: OperationsPrimary Location: US-Arizona-PhoenixSchedule Full-timeReq ID: 24007040