DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.How will you make an impact in this role?About API Gateways-SRE & App Support Portfolio:American Express API Gateways-SRE & App Support portfolio consists of Application Gateways such as Choreo, APIGEE, Enterprise API Gateway (EAG), and Enterprise Web Proxy (EWP). This team seeks to set the bar for these products at American Express. We back the customer journeys (CJ) through APIs by focusing on engineering aspects of Gateways platform.The successful candidate will be responsible for supporting several customer journeys at scale. As an SRE specialized for API Gateways, the candidate will play a meaningful role in ensuring the reliability, scalability, and performance of API Gateways. The ideal candidate will have a passion for automation, a keen eye for identifying and resolving performance, latency, availability and throughput related bottlenecks, and a commitment to continuous learning in the evolving field of APIs.Key Responsibilities:
Collaborate with engineering teams through shared backlog to design, implement, and maintain highly scalable and reliable platforms to support API Gateways.
Drive initiatives to ensure that the platforms which supports customer journeys is highly available, scalable, and resilient.
Lead/drive Enterprise Major Incident Management (EMIM) bridge calls and conduct root-cause analysis via blameless post-mortems to prevent recurrence of incidents.
Develop automation scripts and tooling to streamline deployment, monitoring, and operational processes, to reduce manual intervention and improve efficiency.
Implement / improve end-to-end observability for customer journey APIs to gain insights into system performance and identify areas for improvement.
Acquire deep understanding of A2A, B2B and C2B use-cases within Amex, and provide guidance and mentorship to the team.
Perform capacity planning exercises and ensure high resiliency standards are implemented to support growing API volumes.
Nurture a highly collaborative, inclusive, strong cohesive and productive team passionate about accomplishing targets in timely manner in line with overall organization strategy and goals.
Minimum Qualifications:
Bachelor's degree in or Engineering, Science or Technology.
4 years’ experience working as an SRE, DevOps engineer, or similar role, with focus on API Gateways.
In-depth knowledge of API Gateway technologies such as – APIGEE, Gloo Edge or similar platforms.
Preferred Qualifications:
Hands-on experience on Service Mesh, Docker, Kubernetes and OpenShift technologies.
Experience with monitoring and alerting tools such as Prometheus, Dynatrace, Grafana, Elasticsearch, Fluentd and Kibana (EFK), Splunk etc.
Good understanding of pipeline-based deployments via CICD framework.
Knowledge on networking concepts including TCP/IP, DNS, and load balancing.
Excellent problem-solving skills, and the ability to quickly diagnose and resolve sophisticated technical issues.
Understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity).
Strong communication skills, and ability to collaborate effectively with multi-functional teams.
Hands-on experience working on technologies such as – node.js, GraphQL is a plus.
Passion for staying up to date with the latest industry trends.
QualificationsSalary Range: $85,000.00 to $150,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positionsJob: TechnologyPrimary Location: US-Arizona-PhoenixSchedule Full-timeReq ID: 24010070