Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Phoenix, AZ. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a problem-solving mindset.ResponsibilitiesRespond to customer inquiries via email and phone in a timely and professional manner.Assist customers with order issues, product information, and subscription management.Maintain accurate records of customer interactions and resolutions.Collaborate with internal teams to ensure seamless support and issue resolution.Identify customer concerns and provide solutions to enhance their experience.Process refunds, exchanges, and order adjustments as needed.Follow company guidelines and policies to ensure a high standard of service.