Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to work in a fast-paced environment.Responsibilities:Respond to customer inquiries via phone, email, and other communication channelsProvide accurate information about products, services, and company policiesAssist customers in troubleshooting and resolving issues efficientlyMaintain customer records and update relevant databasesProcess orders, returns, and service requests as neededCollaborate with internal teams to ensure timely issue resolutionIdentify common customer concerns and suggest improvements to processesFollow company guidelines to deliver a professional and positive customer experience