Description You might be the Customer Service Representative Robert Half is looking for, if you love building solid customer relationships. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This Customer Service Representative opportunity is located in Phoenix, Arizona, and is a long-term contract / contract engagement. The position will be based in a dynamic, rapidly-changing call center.Your responsibilities
May support business development and client referral goals by actively cross-selling and referring customers
Deliver outstanding, friendly customer service in a timely fashion
Manage incoming telephone calls
Receive and send written business correspondence Requirements - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Comfort and confidence when interacting with internal and external partners and clients/customers
Microsoft Office knowledge required
Strong customer service and office administrative skills
Sound written and verbal communication skills
A consistently positive approach to your work that is rooted in a businesslike professionalism
Hands-on experience with Interpersonal Communication
Experience with Interpersonal Relationships
Demonstrated knowledge of complaints
Good understanding of Claim Administration
Foundational knowledge in Merchandising
Practical knowledge of Consumer Complaints
Previous experience working with Adjustments
Comprehension of Interpersonal Skills
Comprehensive knowledge of customer service
Adeptness in Microsoft Word
Proficiency in Merchandising
Earlier work involving billing
Microsoft PowerPoint experience highly desired
Background working with Computer Programs
General familiarity with complaints
Resolve Customer Complaints experience highly valued
About Time experience required
Written Communication experience highly preferred
Critical thinking, problem solving, ability to work independently
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong computer skills including customer database systems
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .