Description You might be the BILINGUAL SPANISH Customer Service Representative Robert Half is looking for, if you love building solid customer relationships. If you're articulate and highly-skilled, this Customer Service Representative position could be an excellent career opportunity for you! If you're looking for a long-term contract / temporary position in Phoenix, Arizona, this Customer Service Representative opportunity could be for you! If you're at your best when working in a dynamic, rapidly-changing call center, this could be the position for you.BILINGUAL SPANISH REQUIRED Your responsibilities
Field and send out send written business correspondence
Be a part of business development by by actively cross-selling and referring customers
Handle incoming telephone calls
Give exceptional customer service in a timely fashion
Requirements - Strong problem solving and analytical skills
Upbeat, positive attitude and an approach to work rooted in professionalism
Customer service and office administrative skills
Strong familiarity with Superior Customer Service
Customer service experience preferred
Foundational knowledge in Mortgage Documents
Mortgage Operations experience highly desired
Demonstrated knowledge of mortgages
Comprehensive knowledge of Call Center Customer Service
Adeptness in Mortgage Servicing
Comfort and confidence when interacting with internal and external partners and clients/customers
Demonstrated experience performing extensive research to resolve complex customer inquiries
Excellent computer skills
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Excellent oral and written communication skills
Excellent problem solving skills in Microsoft Office applications
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .