Sales and Service Team Member
(Status: Non-Exempt)
Responsibilities:
Provide outstanding customer service and focus
Maintain and contribute to a collaborative, team-oriented environment
Professional & enthusiastic commitment of providing excellent customer service and customer experiences
Represent FTB in a positive, professional manner
Answer incoming order/sales and customer service calls
Make outbound calls to existing customers to retain relationships and offer services and promote specials
Meet or exceed Sales Stage campaign goals identified and outlined in review and planning sessions
Resolve customer issues as needed
Prepare quotes and as appropriate, solicit prepayment advantages
Take ownership for orders throughout the entire order process, including any necessary follow up
Respond to customer emails and faxes in a timely and professional manner
Process and proof orders for accuracy
Perform necessary administrative work to maintain an organized and functional customer service department
Assist other departments as/when needed
Adhere to shift, break and lunch schedules as assigned
Participate in available training for professional development, web based, live seminars, articles etc.
Perform all the above duties to the best of one’s ability, and with the utmost integrity, honesty and efficiency
Requirements:
Highly dependable
Excellent verbal and written communication skills, strong telephone skills
Accurate typing, spelling and grammar skills
Basic PC skills in a windows environment
Working knowledge of Microsoft Outlook, Word and Excel
Flexible to work additional hours as needed
Sales experience a plus
Available to work overtime and Saturdays and Sundays as needed
Benefits:
Comprehensive Health Benefits
Profit Sharing
Retirement Fund
Paid Vacation/Paid Sick Time/Paid Holidays
Employee Discount