Personal Lines Insurance Service Administrator
HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.
As a Personal Lines Insurance Service Administrator, you will be responsible for assisting Account Managers and Producers with the servicing of assigned Personal Lines accounts in accordance with the practices, policies, and procedures of the Company
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to our Client Relationship Management staff including:
Issue and forward evidence of insurance to lending institutions
Order and follow up on policy change endorsements including review for accuracy
Check incoming policy change endorsements, and if accurate, forward to insured
Update client data in our Agency Management System
Manage small book of business
Check policies and endorsements for completeness and accuracy. Prepare policies delivery to clients.
Maintain an accurate suspense system on all items that require a response
Input/maintain data on account management system, download and ancillary systems as required.
Cross Training on processes and systems as needed
QUALIFICATIONS
High School diploma or equivalent; AA and/or college degree preferred
1–2 years of experience in insurance services or a professional business environment.
P&C insurance license or willing to obtain within 90 days of employment
Prior Personal Lines experience preferred but not required
Superior customer service and problem-solving skills
Excellent oral and written English communication skills
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work and contribute to a positive team environment
Organizational skills required and high attention to detail essential
Must be available to work in the office during regular business hours: M - F 8AM-5PM