Intermountain Plumbing & Mechanical is seeking a Full Time Dispatcher / Service Billing Specialist to join our team! You will be responsible for managing customer relations, scheduling visits, maintaining excellent records and resolving technical issues.
Responsibilities:
-Handle multiple incoming calls
-Schedule service calls
-Provide information about our products and services to customers
-Maintain a knowledge base of the evolving products and services
-Troubleshoot and resolve product issues and concerns
-Document and update customer records based on interactions
-Handle customer inquiries and complaints
-Prepare invoices for service calls
-Assist with weekly collection efforts for unpaid invoices
-Ensure technician time is adequately tracked, recorded and billed
Qualifications:
-Previous experience in customer service, sales, or other related fields
-Ability to prioritize and multitask
-Positive and professional demeanor
-Ability to handle all customer interactions and maintain composure
-Excellent written and verbal communication skills
-Working knowledge of and experience using Microsoft Office products
Hours are 7:15am - 4:15pm Monday -Thursday and 7:15am - 1:15pm Friday. Must have reliable transportation.
Intermountain offers full benefits - sick leave, vacation, health benefits and a retirement plan. We are a family owned business and provide a small town work environment.
Please call for more information or email your resume in response to this ad.